Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product category. Mobility aids typically start at 50 units, bathroom safety products at 100 units, daily living aids at 200 units, and home care equipment at 10 units. We offer flexible MOQ for trade account holders and can discuss lower quantities for sample orders.

Question 2

Can I order product samples before placing a bulk order?

Accepted Answer

Yes, we offer sample orders at reduced rates for qualified buyers. Samples typically ship within 3-5 business days. Sample costs can be credited toward your first bulk order.

Question 3

Do you offer mixed container orders?

Accepted Answer

Yes, we support mixed container orders where you can combine multiple product categories in a single shipment. This helps optimize shipping costs and allows you to test different products in your market.

Question 4

What is the typical production lead time?

Accepted Answer

Standard production lead time is 15-25 days depending on order volume and product complexity. Custom/OEM orders may require 30-45 days. Rush orders are available with an expedited fee.

Question 5

How long does shipping to Europe take?

Accepted Answer

Sea freight to major European ports takes approximately 25-35 days. Air freight is 5-7 days. Express courier (DHL/UPS/FedEx) is 3-5 days for smaller shipments. Door-to-door delivery services are available upon request.

Question 6

Which shipping methods do you offer?

Accepted Answer

We offer FOB, CIF, and DDP shipping terms. Methods include sea freight (LCL/FCL), air freight, and express courier. Our logistics team will recommend the most cost-effective option based on your order size and destination.

Question 7

Do you provide shipping tracking?

Accepted Answer

Yes, all shipments include tracking. You will receive tracking information once your order has been dispatched. Our team monitors shipments and proactively alerts you of any delays.

Question 8

Can you ship directly to my warehouse or customers?

Accepted Answer

Yes, we offer drop-shipping and direct-to-warehouse delivery. We can apply your branding and packing slips for a seamless experience. Please discuss your requirements with our B2B team.

Question 9

Are your products CE certified?

Accepted Answer

Yes, all our senior care products carry CE marking where applicable. We provide full CE declaration of conformity documentation for every product. Products are tested to relevant EU directives including the Medical Device Regulation (MDR).

Question 10

Do you have ISO 13485 certification?

Accepted Answer

Our manufacturing partners maintain ISO 13485 certification for medical device quality management. We can provide copies of all certifications upon request. Our quality management system ensures consistent product quality.

Question 11

What about UKCA marking for the UK market?

Accepted Answer

We offer UKCA-compliant products for the UK market. Products destined for the UK will carry UKCA marking where required. We provide all necessary UKCA documentation including Declaration of Conformity.

Question 12

What compliance documentation do you provide?

Accepted Answer

We provide a complete compliance package including: CE/UKCA certificates, Declaration of Conformity, test reports, material safety data sheets (MSDS), product technical files, and quality inspection reports.

Question 13

Can you manufacture products under my brand?

Accepted Answer

Yes, we offer full OEM/ODM services including custom branding, logo printing, private labeling, and custom packaging. Minimum order quantities apply for custom manufacturing — typically 500+ units per SKU.

Question 14

What customization options are available?

Accepted Answer

Customization options include: custom colors, logo printing/silk-screening, branded packaging, custom user manuals in your language, modified specifications, and unique product configurations. Our engineering team can work with your requirements.

Question 15

What is the OEM lead time?

Accepted Answer

OEM projects typically require 30-45 days for first production run (including mold/tooling if needed). Subsequent reorders have standard 15-25 day lead times. We recommend planning 60-90 days for first-time OEM projects.

Question 16

Do you offer white-label products?

Accepted Answer

Yes, white-label options are available where you can brand existing products with your company name and logo. This is faster than full OEM and requires lower MOQs (typically 200-500 units).

Question 17

What are your wholesale pricing tiers?

Accepted Answer

We offer three pricing tiers: Starter (50-100 units, 10% off RRP), Professional (100-500 units, 20% off), and Enterprise (500+ units, custom pricing). Trade account holders receive additional volume discounts and promotional pricing.

Question 18

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), L/C (letter of credit) for large orders, and Western Union for sample orders. Payment terms: 30% deposit upon order, 70% before shipment. Net terms available for qualified Enterprise partners.

Question 19

How do I apply for a Trade Account?

Accepted Answer

Visit our Trade Account page and complete the application form with your company details. Our B2B team reviews applications within 1 business day. Approved accounts receive access to wholesale pricing, dedicated support, and exclusive offers.

Question 20

Are there any hidden costs?

Accepted Answer

No hidden costs. Our quotes are comprehensive and include product cost, packaging, and FOB charges. Shipping, insurance, and import duties are quoted separately based on your preferred shipping terms. We provide transparent, itemized quotations.

Question 21

How do you ensure product quality?

Accepted Answer

Our quality control process includes: incoming material inspection, in-process QC checks at every production stage, final inspection before packing, and third-party testing where required. Each product goes through a multi-point checklist.

Question 22

What warranty do you offer?

Accepted Answer

Standard warranty is 12 months from date of shipment covering manufacturing defects. Extended warranty options are available for Trade Account holders. We provide replacement parts and support for warranty claims.

Question 23

Can I visit your factory for inspection?

Accepted Answer

Absolutely. We welcome factory visits from potential and existing partners. You can inspect our production lines, quality control processes, and product samples in person. Please schedule visits at least 2 weeks in advance.

Question 24

What if products arrive damaged?

Accepted Answer

We take full responsibility for products damaged during transit when shipped under CIF/DDP terms. For FOB shipments, we provide pre-shipment inspection photos and packaging documentation. Report any damage within 48 hours of receipt.

Frequently Asked
Questions

Ordering & MOQ

Shipping & Logistics

Certification & Compliance

OEM & Customization

Pricing & Payment

Product & Quality

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Frequently AskedQuestions